FAQ's
Find answers to a range of frequently asked questions below.
Some of our practices require an appointment made prior to your consultation. Please check with your preferred practice to confirm if they allow walk-in consultations.
By visiting our website, www.stjohnhealth.com.au, and choosing your preferred practice. This will then lead you to our booking system, where you are able to schedule an appointment. Alternatively, you can call the practice directly and organise an appointment over the phone.
We use HotDoc to securely process payment for your appointments in a more convenient way. Various appointment types will require confirmation by requesting your credit card details via an SMS link (HotDoc). Please note that if you are bulk billed, your credit card will not be charged.
You will be prompted to add your payment details at the time of booking your appointment. You will not be charged the full payment until after your consultation.
Consultation charges vary based on the severity of your condition and the length of the consultation.
Extra costs may be incurred for consumables and other services such as skin checks, procedures, iron infusions, worker’s compensation, private and commercial driver’s license. Please discuss this with our friendly receptionists prior to booking.
Bulk billing is when a doctor accepts the Medicare rebate paid by the government as full payment for the service they have delivered.
When the government first introduced Medicare in 1985 the rebate was 85% of the Australian Medical Association (AMA) recommended fee. However successive governments have failed to increase the Medicare rebate in line with inflation, and now the rebate amount is less than half of what the AMA recommended appointment fee is (which has increased yearly in line with inflation). So, when patients are bulk billed, the medical centre receives only $41.20, instead of our standard fee of $80.00 - $90.00 (in line with the recommended AMA schedule).
The graph below reflects the rising ‘cost of healthcare’ compared to ‘Medicare rebate’ since 1985.
The fees generated from patient appointments cover the expenses of running a medical centre, including wages of reception, administration and cleaning staff, building lease, electricity, phones, computer and software fees, insurance etc, all of which have been increasing with inflation. As the gap between rebate increases and cost increase widens, it has become more difficult to maintain a viable business by bulk billing all patients.
Some practices may offer shorter appointments, spend less time with patients and increase the number of appointments per hour. The Medicare rebate is the same whether a patient spends six minutes or 15 minutes with the doctor.
Our aim at St John General Practice is to provide high-quality, individualised patient-centred care that puts our patients first, making them feel supported and respected.
If you have any questions about our fees, please do not hesitate to contact any of our friendly reception staff. We thank you for your continued support.
We have practices located in Armadale, Cannington, Cockburn, Joondalup, Kambalda, Midland, and Osborne Park.
St John General Practice offers a range of health services, including family medicine, skin checks and minor procedures, workers compensation, women’s health, men’s health, immunisations, telehealth, x-rays and pathology.
Yes, we do. New patients are not eligible for bulk-billed telehealth appointments. You will be privately charged for this service if you have not been to the practice for a face-to-face GP or Urgent Care consultation in the last 12 months.
You can request a medical certificate at the time of consultation with your doctor.
Yes, please call WADMS on 08 9321 9133 after General Practice consulting hours
For when it’s urgent, but not an emergency, visit St John Urgent Care. Open 8am-9pm, no appointment necessary. Fees apply.
If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time. A fee will be charged for failure to attend or for cancellation with less than one hour’s notice.
Please see the Patient Information Guide for more information.
St John WA’s Urgent Care centres are not Emergency Departments. Instead, they offer care from 8am to 9pm, 7 days a week, for injuries and illnesses that need immediate treatment but aren’t life-threatening. Urgent Care can provide treatment for possible sprains and broken bones, cuts that need stitches or glue, sports injuries, and animal bites.
Call Triple Zero (000) or attend the emergency department for:
- Heart attack or chest pains
- Inability to breathe
- Collapse or seizure or stroke
- Heavy bleeding
- Serious head or neck injury
- Motor vehicle accidents
- Severe stomach pain
- Bleeding in pregnancy
- Serious mental health problems
- Poisoning or serious allergic reactions
No appointment is required for St John Urgent Care. We are a walk-in service only.
Urgent Care is open 8am - 9pm, 7 days a week, 365 days a year (hours may vary). Visit our website for a full list of operating hours.
*St John Urgent Care in Armadale is open 7 days, 9am - 5pm.
Emergency Departments are stressful, busy environments designed for the sickest patients who need lifesaving care or hospital admission.
St John Urgent Care exists to treat patients with minor injuries, wounds, and illnesses and help patients avoid a visit to the Emergency Department. St John Urgent Care has x-ray, plaster casting, crutches, splints, and wound care equipment on-site and is open for extended hours.
If required, our doctors can prescribe medication.
St John Urgent Care is a walk-in service with no appointments, so wait times will vary depending on patient demand.
St John Urgent Care practices are staffed by highly trained doctors, nurse practitioners, and nurses. We take great pride in our staff, employing only the best specialists with the latest knowledge and experience.
St John Urgent Care is not bulk billed due to insufficient increases to Medicare, as the Medicare rebate is unable to cover the costs of running our practices. This means that out-of-pocket fees will apply to all Urgent Care consultations to continue delivering this service. Costs may also be associated with products used, such as moon boots or wrist braces.
Bulk billing is when a doctor accepts the Medicare rebate paid by the government as full payment for the service they have delivered.
When the government first introduced Medicare in 1985 the rebate was 85% of the Australian Medical Association (AMA) recommended fee. However successive governments have failed to increase the Medicare rebate in line with inflation, and now the rebate amount is less than half of what the AMA recommended appointment fee is (which has increased yearly in line with inflation). So, when patients are bulk billed, the medical centre receives only $41.20, instead of our standard fee of $80.00 - $90.00 (in line with the recommended AMA schedule).
The graph below reflects the rising ‘cost of healthcare’ compared to ‘Medicare rebate’ since 1985.
The fees generated from patient appointments cover the expenses of running a medical centre, including wages of reception, administration and cleaning staff, building lease, electricity, phones, computer and software fees, insurance etc, all of which have been increasing with inflation. As the gap between rebate increases and cost increase widens, it has become more difficult to maintain a viable business by bulk billing all patients.
Our aim at St John Urgent Care is to provide high-quality, individualised patient-centred care that puts our patients first, making them feel supported and respected.
If you have any questions about our fees, please do not hesitate to contact any of our friendly reception staff. We thank you for your continued support.
Yes, patients registered with Medicare can receive a rebate. However, an out-of-pocket fee will apply.
Yes, babies and young children can be treated at St John Urgent Care for any urgent but not life-threatening illnesses and injuries.
It is always advisable to book an appointment so we can allocate enough time to help you. There are occasions when we can accept walk in patients, however patients must be prepared to sit and wait until a dentist becomes free.
In person by attending one of our 6 clinics.
By visiting our website, www.stjohnhealth.com.au, and choosing your preferred dental clinic. This will lead you to our booking system where you are able to schedule a suitable appointment.
By calling the clinic directly and organising a suitable appointment over the phone.
If you usually book your medical appointments using HotDoc or Healthengine you can also book your dental appointments online via these platforms.
We are located with the St John Urgent Care /GP and Dental Centres in Armadale, Cannington, Cockburn, Joondalup, Midland, and Osborne Park
We are open Monday – Saturday and will always endeavour to see patients who are experiencing dental pain on the same day within one of our 6 dental clinics.
Your first appointment will require at least an examination and possible x-rays. You will be advised of the cost of your treatment on the day. We do accept all health funds and can process your rebate at the time of payment. We also offer payment plans to help spread the cost of your dental care.
We see children under the Medicare CDBS scheme, otherwise we are a private billing clinic. We do have payment options available for you to spread the cost of your dental treatment. If required, please contact one of our clinics for more information.
We are a General Dental Practice offering family dental services.
We also offer a full range of cosmetic care including full mouth makeovers, dental implants, teeth whitening, wisdom teeth removal and for our nervous patients we also offer sleep dentistry.
Yes, we accept all health funds. In particular we are a Member Plus Partner with HBF which entitles members to an annual "No-gap" dental check-up and clean for eligible HBF Members with extras cover.
If you are unable to attend for a scheduled appointment, we do require 24 hours’ notice to cancel without incurring any charges. This enables us to offer the appointment time to other patients who may be experiencing dental pain. Please contact your clinic to cancel or change your appointment time.
If you are unable to attend for a scheduled appointment, we do require 24 hours’ notice to cancel without incurring any charges. This enables us to offer the appointment time to other patients who may be experiencing dental pain. Please contact your clinic to cancel or change your appointment time.
