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Telehealth Services Perth, WA

New patients are not eligible for bulk-billed telehealth appointments. If you have not been to the practice for a face-to-face GP or Urgent Care consultation in the last 12 months, you will be privately charged for this service.

To be eligible for bulk-billed telehealth appointments, you must visit a St John Health Centre for a face-to-face consultation. If in doubt, please contact us for more information.

What is Telehealth?

St John General Practice is a Telehealth provider. Telehealth is a service that enables you to have an appointment with your general practitioner (a doctor qualified in general medicine) by telephone or video from the comfort of your home. This means that if eligible, you no longer need to physically attend a St John Health Centre centre for a face-to-face GP consultation.

How does a St John Telehealth consultation work?

Telehealth appointments can be requested by calling your local St John General Practice clinic or online at Your booking will be confirmed via SMS. For video appointments, you will receive a text message with a link at your scheduled time.  All you need to do is click on that link and your GP will be there, ready to start your consultation. For phone appointments, your GP will call you on your designated phone number at the designated time.

What equipment do I need?

To have a Telehealth GP appointment, all you need is a mobile phone or tablet.

What type of medical consultations can I have with a Telehealth Doctor?

A surprisingly wide range of medical consultations can be addressed via Telehealth. If in doubt, please call your nearest St John General Practice centre to discuss if your needs can be met via a Telehealth appointment. People who require urgent but not life-threatening medical treatment may be invited to attend our St John Urgent Care service.

What happens if I require a referral, prescription, medical certificate or similar?

Our Telehealth process has this covered. Your GP will explain how you can access these documents after your appointment.

Why has St John introduced Telehealth?

St John General Practice has been a provider of Telehealth services to our country patients for several years. We have expanded these services within the Perth metropolitan area, to prevent the risk of exposing patients and our medical staff to COVID-19 and other infectious diseases. Telehealth also improves the convenience of our services as patients receive the same high level of medical care, without leaving home.

Can I still visit a St John Health Centre?

The COVID-19 crisis has put a strain on medical staff and medical resources in Australia and globally. St John General Practice remains open to provide critical health care services to the community, however you must call to request an appointment first. Patients with medical conditions that can be addressed via Telehealth, will receive a Telehealth appointment. People who require urgent but not life-threatening medical treatment may be invited to attend our St John Urgent Care service. Walk-in appointments for St John General Practice may no longer be available so it is vital that you call to make an appointment first.

What to do if you think you may have contracted COVID-19

COVID-19 symptoms are flu-like and include a runny nose, cough, fever, difficulty breathing or fatigue. If you think you may have contracted COVID-19, please attend a COVID testing clinic as GPs in Perth are unable to test for this virus. COVID clinic locations and opening times can be found at

Medical emergencies

In a medical emergency, call Triple Zero (000) or attend your closest Emergency Department.